EXCLUSION OPTIONS

Taking time away from the Casino can be a good choice for some people
to help them manage their gambling. The break can be informal and self-
managed, or formalised with an Exclusion Order and there are two options.


SELF-EXCLUSION:

When a customer voluntarily identifies themselves as needing
time away from the Casino.


CASINO-EXCLUSION:

The Casino can issue these when we hold concerns about a person’s gambling
based on our observations and information. We also welcome concerns
brought to us by friends or relatives of our customers.

Both options provide the opportunity to be excluded for up to 24 months.

Exclusion Orders are an effective way of helping people remain away from
gambling and can be issued to cover other venues in Christchurch, as well
as other New Zealand casinos.

We also recommend people use Self-Exclusion as a means to prevent
gambling-related harm during times of difficulty or uncertainly, or to help them
meet savings or budget goals.

Understand that we aim to ensure excluded persons are refused entry.

Excluded persons may return once the exclusion period has ended and they
have met the re-entry criteria.

RE-ENTRY INVOLVES A TWO STEP PROCESS:

1. Verification that counselling was completed with a problem gambling counsellor

2. Re-entry meeting held with Christchurch Casino management


LOOKING FOR MORE INFORMATION?

CONCERNED ABOUT SOMEONE YOU KNOW AND THEIR GAMBLING?

We welcome concerns about a person’s gambling brought to us by their relatives, friends or other associates.  Such concerns are taken very seriously and we will investigate and take appropriate action.

Your confidentiality is assured and we do not need to disclose information to the person who may be experiencing gambling-related harm in order to take action.

Please contact us directly on:
P: (03) 371 2421
Or email us