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STAY CONNECTED,
ANYWHERE WITH OUR APP!

Enhance your Players Club experience with our new loyalty companion app.
Scratch to win daily prizes, check your account balance and stay up-to-date
with Casino events and special offers.

PLAYERS CLUB

Save yourself time and pre-register to Players Club online!

If you don’t already have our Players Club app, join now to enjoy these
new features and have access to your Players Club membership
account details.

WHAT’S NEW

Instant & up-to-date ‘What’s On’ information available
to you through touch screen technology

  New & improved scratch games & prizes

The Casino’s latest dining offerings with menus,
specials & venue operating hours

  Instant messaging functionality for all Players Club members

  Secure access to your Players Club app with new Face ID technology

  Current tier status and Points balances.

Must be R20 to sign up. Terms and conditions apply.

HOW TO
DOWNLOAD APP

1 OPEN ‘App Store’ or ‘Google Play Store’.
2 SEARCH ‘Players Club’ & tap ‘Download’ or ‘Install’.
3 LAUNCH the ‘Players Club’ app.
4 ENTER your Players Club membership number & mobile number.
5 CREATE a four digit pin.
6 ENABLE push notifications to stay up-to-date
with the latest Casino events & offerings.



DOWNLOAD APP STORE:



DOWNLOAD GOOGLE PLAY:



Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

Google: Google Play and the Google Play logo are trademarks of Google LLC.

FREQUENTLY ASKED QUESTIONS

Download / Login Wallet / Prizes Scratch Game Account Info Notifications Location Services

1 OPEN ‘App Store’ or ‘Google Play
Store’.
2 SEARCH ‘Players Club’ & tap
‘Download’ or ‘Install’.
3 LAUNCH the ‘Players Club’ app.
4 ENTER your Players Club
membership number & mobile
number.
5 CREATE a four digit pin.
6 ENABLE push notifications to stay
up-to-date with the latest Casino
events & offerings.

  If you’d like to change your PIN, click the question mark at the top right of the screen and click logout. You’ll be given the chance to change your PIN next time you log in.

  If you’ve not received a text after a few minutes it may mean the phone number currently associated with your Players Club account may be incorrect. Visit Players Club next time you visit the Casino, ring us on 0800 CASINO or email us to update your phone number.

  To get your account information, visit the Players Club desk, call us on 0800 CASINO or email us.

  For help accessing your account, visit the Players Club desk, call us on 0800 CASINO or email us.

  Visit the Players Club desk next time you’re at the Casino or phone us on 0800 CASINO to update your phone number.

The app is supported on iPhones with a minimum iOS version of 10.3 or an Android phone with a minimum version of Andriod 5.0.

  For additional support feel free visit the Players Club desk, call us on 0800 CASINO or email us.

  Yes! Tap on the wallet icon at the bottom of your screen and tap on the prize or offer you’d like to redeem and you’ll see information on where to go next.

  Tap on the wallet icon at the bottom of your screen and tap on the prize or offer you’d like to redeem and you’ll see information on where to go next.

  No, prizes or offers are exclusive to the member who has earned it.

  For additional support feel free visit the Players Club desk, call us on 0800 CASINO or email us.

  Each time you visit the Casino you will receive a scratch game. There is a maximum of one scratch game per 12 hours.

  Ensure your location services are turned on. If you still do not receive a scratch game it may be because you have already received one that day.

  Yes, location services must be turned on to receive scratch games.

  Well done! Tap on the wallet icon at the bottom of your screen to see your prizes and offers.

  Congrats! Tap on the wallet icon at the bottom of your screen and tap on the prize or offer you’d like to redeem and you’ll see information on where to go next.

For additional support feel free visit the Players Club desk, call us on 0800 CASINO or email us.

  Yes, tap on the account icon at the bottom of the screen to view your account number.

  Your point balances will update each time you open the app.

  Yes, just tap on the account icon at the bottom of the screen to check your account balances.

  To redeem Dining Dollars simply present your Players Club card when you go to pay for your food or beverage. Bonus Points can be redeemed either at the Players Club desk or by inserting your Players Club card into an electronic gaming machine.

  No, Dining Dollars cannot be exchanged for Free Play.

  For additional support feel free visit the Players Club desk, call us on 0800 CASINO or email us.

  iOS: Go to your phone settings > Notifications > Players Club > Enable notifications
Android: Go to your phone settings > Sound & Notifications > App Notifications > Players Club > Enable notifications

  iOS: Go to your phone settings > Notifications > Players Club > Disable notifications
Android: Go to your phone settings > Sound & Notifications > App Notifications > Players Club > Disable notifications

  For additional support feel free visit the Players Club desk, call us on 0800 CASINO or email us.

  iOS: Go to Settings > Privacy > Location Services and make sure that Location Services is on. Scroll down to find the Players Club app and ensure that “always” is enabled. Android: Go to Settings > Location > Move the slider to on > tap Mode > select High Accuracy.

  Having location services always enabled allows you to receive exclusive app offers, giving you the chance to win exclusive daily prizes.

  For additional support feel free visit the Players Club desk, call us on 0800 CASINO or email us.