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ALERT LEVEL TWO

To keep our staff and patrons safe we have made some operational changes.

SEE THE LATEST UPDATE

STAY CONNECTED,
ANYWHERE WITH OUR APP!

Enhance your Players Club experience with our new loyalty companion app.
Play mini-games to win daily prizes, check your account balance and stay up-to-date with Casino events and special offers.


PLAYERS CLUB

Save yourself time and pre-register to Players Club online!

If you don’t already have our Players Club app, join now to enjoy these
new features and have access to your Players Club membership
account details.


WHAT’S NEW

  Scanning in is now easier than ever. Just use our QR code scanning tablets located on the Main Gaming Floor to access your free daily game. No need to turn location services on!

    Brand new mini-games for you to play, with some new prizes to be won!


Must be R20 to sign up. Terms and conditions apply.

HOW TO
DOWNLOAD APP

1 OPEN ‘App Store’ or ‘Google Play Store’.
2 SEARCH ‘Players Club’ & tap ‘Download’ or ‘Install’.
3 LAUNCH the ‘Players Club’ app.
4 ENTER your Players Club membership number & mobile number.
5 CREATE a four digit pin.
6 ENABLE push notifications to stay up-to-date
with the latest Casino events & offerings.



DOWNLOAD APP STORE:



DOWNLOAD GOOGLE PLAY:



Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

Google: Google Play and the Google Play logo are trademarks of Google LLC.

FREQUENTLY ASKED QUESTIONS

Download / Login Wallet / Prizes Mini-Games Account Info Notifications

1 OPEN ‘App Store’ or ‘Google Play
Store’.
2 SEARCH ‘Players Club’ & tap
‘Download’ or ‘Install’.
3 LAUNCH the ‘Players Club’ app.
4 ENTER your Players Club
membership number & mobile
number.
5 CREATE a four digit pin.
6 ENABLE push notifications to stay
up-to-date with the latest Casino
events & offerings.

  If you’d like to change your PIN, click the question mark at the top right of the screen and click logout. You’ll be given the chance to change your PIN next time you log in.

  If you’ve not received a text after a few minutes it may mean the phone number currently associated with your Players Club account may be incorrect. Visit Players Club next time you visit the Casino, ring us on 0800 CASINO or email us to update your phone number.

  To get your account information, visit the Players Club desk, call us on 0800 CASINO or email us.

  For help accessing your account, visit the Players Club desk, call us on 0800 CASINO or email us.

  Visit the Players Club desk next time you’re at the Casino or phone us on 0800 CASINO to update your phone number.

The app is supported on iPhones with a minimum iOS version of 10.3 or an Android phone with a minimum version of Andriod 5.0.

  For additional support feel free visit the Players Club desk, call us on 0800 CASINO or email us.

  Yes! Tap on the wallet icon at the bottom of your screen and tap on the prize or offer you’d like to redeem and you’ll see information on where to go next.

  Tap on the wallet icon at the bottom of your screen and tap on the prize or offer you’d like to redeem and you’ll see information on where to go next.

  No, prizes or offers are exclusive to the member who has earned it.

  For additional support feel free visit the Players Club desk, call us on 0800 CASINO or email us.

  To activate your mini-game you need to find a QR scan-in tablet on the Main Gaming Floor within the Casino. Follow the prompts on screen to scan in. There is a maximum of one mini-game per 12 hours.

No, you no longer need location services turned on. You can scan in using one of our QR scan-in tablets instead.

  Well done! Tap on the wallet icon at the bottom of your screen to see your prizes and offers.

  Congrats! Tap on the wallet icon at the bottom of your screen and tap on the prize or offer you’d like to redeem and you’ll see information on where to go next.

For additional support feel free visit the Players Club desk, call us on 0800 CASINO or email us.

  Yes, tap on the account icon at the bottom of the screen to view your account number.

  Your point balances will update each time you open the app.

  Yes, just tap on the account icon at the bottom of the screen to check your account balances.

  To redeem Dining Dollars simply present your Players Club card when you go to pay for your food or beverage. Bonus Points can be redeemed either at the Players Club desk or by inserting your Players Club card into an electronic gaming machine.

  No, Dining Dollars cannot be exchanged for Free Play.

  For additional support feel free visit the Players Club desk, call us on 0800 CASINO or email us.

  iOS: Go to your phone settings > Notifications > Players Club > Enable notifications
Android: Go to your phone settings > Sound & Notifications > App Notifications > Players Club > Enable notifications

  iOS: Go to your phone settings > Notifications > Players Club > Disable notifications
Android: Go to your phone settings > Sound & Notifications > App Notifications > Players Club > Disable notifications

  For additional support feel free visit the Players Club desk, call us on 0800 CASINO or email us.