Casual Security & Customer Care Officer

Work Type: Casual/Temporary

Do you want to join a high performing team, and work in a unique environment? We are seeking two motivated individuals to join our team. Your primary focus will be excellent customer service and communication. You will be responsible for providing security, support and protection for our guests, employees and company property. In this role you will carry out a range of customer service tasks and security activities including entry screening, crowd control, roving patrols and administering basic first aid. You will need to be able to react professionally and rationally in pressure situations.

For Casual positions, the available hours per week will change depending upon business demands.

To be successful in the role you will have:

  • A valid Ministry of Justice COA, or confirmation that you are working towards it would be an advantage 
  • Excellent customer service skills
  • Previous door experience would be an advantage
  • Strong communication skills 
  • Experience in conflict resolution, tact, diplomacy and negotiating skills 
  • Integrity and a strong work ethic
  • The ability to work unsupervised and at the same time contribute positively to a team
  • An ability to work in a structured and regulated environment
  • A valid First Aid certificate would be an advantage 

Reliability and commitment are essential, you also will need to be flexible and able to work a variety of shifts during our opening hours. Our current opening hours are from 12pm to 12am Sunday – Thursday; 12pm to 2am on Friday and Saturday.

This is a licensed position within the Christchurch Casino and requires a Certificate of Approval (COA) issued by the Department of Internal Affairs.

You will need to meet the following criteria:

  • Be at least 20 years of age
  • Clean police record 
  • Be a NZ Citizen or Permanent Resident
  • Or hold a current and valid Open Work Permit – please note if you hold a work permit, a translated clear police certificate from your home country is required for the COA. You must also have no less than 12 months remaining on your visa

Christchurch Casino is committed to its employees; here are some of the benefits we can offer you:

  • Competitive remuneration, with support to progress quickly   
  • Security training certification at an internationally recognised level
  • First aid training certification 
  • Advanced Host Responsibility training 
  • Electronics charging station and reading room
  • Paid breaks
  • Uniform – provided and laundered for you each shift
  • Personal locker and changing/shower facilities
  • Discounted car parking
  • Discounted food in the Casino bars and restaurants 
  • Employee social club with regular events and draws
  • Personal development and career opportunities in an exciting, ever-changing industry

If you have the skills and experience, we are looking for, or you believe that you can tick most of the boxes and learn the rest, then please apply directly online with a Cover Letter and CV outlining your key strengths to Amber Aynsley People & Culture Administration and Recruitment Coordinator.  

COVID-19 considerations:
The Covid-19 Public Health Response (Vaccinations) Order 2021 requires all roles in hospitality, events, and venues to be carried out by employees who have been fully vaccinated against Covid-19. You will be required to provide your My Vaccination Pass.

Post Date: 29 Dec 2021